Your Custom Text Here
The design challenge was to create a scalable framework for a 3rd party integration marketplace that showcased ServiceTitan's API capabilities in a manner that's easy to understand for non-technical visitors.
Profile pages were created to present a wide gamut of partners in a consistent fashion that still allowed their individual branding to come through. The design currently supports hundreds of partners.
My first 12 months at ServiceTitan were spent redesigning their mobile app for field technicians.
For v2, we designed it for native iOS tablet users as a robust sales tool that allowed for a seamless marriage between in-office desktop actions and in-field user tasks.
The app on a Stevie Award for "Best Business App" in 2016 because of it's streamlined UX and a unique ability to function with intermittent data connections.
TitanScore was created as a comprehensive solution for users to understand how well they're using all of our SaaS platform's features.
It begins with an Overview that's designed to drive engagement to each of the business sections.
Those sections contain actionable steps for users to enable and discover new modules that directly affect their ROI.
GreenSky requested an integration that allowed homeowners to apply for project financing within minutes from a mobile device.
This solution was designed and built in under 3 months and reduced the number of screens from 12 to 5. They provided API specs and allowed the freedom to reimagine the user flow via a streamlined approval process.
As a result, the number of loans processed increased as well as the average amount financed.
Yelp engaged ServiceTitan to provide the ability for customers to schedule Home Services appointments directly from the Yelp interface.
The challenge was to design an iframe integration that allowed for booking inventory to be driven by real-time technician capacity.
I designed a desktop module that allowed ServiceTitan tenants to easily configure the customer-facing flow for Yelp users.
The challenge was to create a scalable, brandable experience for 1000+ service companies that would allow users to accomplish a variety of actions online.
Consumers currently interact with service professionals via a fairly outdated manner that typically involves multiple calls back and forth.
Through a series of surveys, in-person interviews and focus groups, we developed a solution based around timelines and action cards.